Defense Collaboration Services DCS Secure Web Conferencing and Instant Messaging on the NIPRNet and SIPRNet Overview Defense Collaboration Services DCS is DOD’s official enterprise collaboration tool DCS provides classified and unclassified Web Conferencing and Instant Messaging Features • • • • Web conferencing capabilities include the ability to perform desktop and document sharing white boarding text chat polling voting and to record and playback sessions • All recordings are retained for 180 days Recordings can be downloaded by the meeting administrator for distribution to relevant audiences • DCS supports the sharing of documents in Microsoft Word PowerPoint Excel and PDF formats Instant messaging capabilities include persistent chat rooms one-to-one chat and presence information The system is secured through the use of Common Access Cards CAC on the Nonsecure Internet Protocol Router Network NIPRNet and Public Key Infrastructure PKI hard tokens on the SIPRNet Meeting moderators have the ability to validate guest access and enable non-CAC holders to participate in unclassified meetings DCS is an appropriated service which means there is no direct fee to mission partner organizations that use the service Training Resources Live online training to help end users become familiar with the features and functions of DCS is offered on a rotating schedule Tuesday and Thursday at 9 a m and 3 30 p m Eastern Time Live online training for use of the TransVerse instant messaging tool is offered rotating on Wednesdays at 9 a m and 3 00 p m Eastern Time Several recorded video trainings and step-by-step guides are also available for review at your convenience Training resources can be accessed at https www dcs apps mil New Capabilities and On the Horizon As a result of receiving customer feedback the following upgrades have recently been implemented on the unclassified environment • Multiple text notes panels within the DCS layout Among other uses this will allow for real-time event updates and can be edited and saved for future review These improvements will be added to the classified environment in December 2015 • A fully redesigned record and playback capability will produce recordings more quickly and will include the session’s presentation text and chat panel will be available in January 2016 https www dcs apps mil │ https www dcs apps smil mil Last Updated November 2015 DEFENSE COLLABORATION SERVICES DCS https www dcs apps mil PROBLEM SOLUTION Users experience garbled or distorted audio and get disconnected audio during conferences Fix has been applied to supporting infrastructure Use of DCS Best Practices also help to alleviate the problem and are available on the DCS Website Streaming video drops and camera freezes during conferences Short-term fix has been applied to the unclassified environment Best Practices also provide solutions to camera freezes Recording capability is delayed or failing for users DCS v 1 1 5 to be released in January 2016 will address recording issues Graphics and words are misaligned on presentations uploaded in DCS DISA has updated the file component conversion to fix the issue Best Practices are also available on the DCS Website to mitigate these issues Users have experienced longer than normal wait times for help desk support DCS support has been migrated to the Global Service Desk Wait times have dropped significantly and emails are now addressed in a timely manner Audio Video Text Image Help Desk Users receive “404 Error” or “500 Error” when accessing conferences Technology Fix has been applied to all DCS environments to remedy this issue If you continue to experience these problems please contact the DISA Global Service Desk FUTURE RELEASES DCS v1 1 4 November December DCS v1 1 5 January Command and Control C2 Community Functional Requirements Multiple presentation panels Multiple chat panels Free text panels Improve user search function New Recording Design Faster recording processing First in First out processing to make timing more predictable Backend Software Changes Webcam freeze patch Fix “user disconnected” issues Fix portal memory leak