l' I 1 1 I- 139 3011 I 0' 1 Mb I 1 11- Imam I I n r n l l 1 11 I g I ILJLJ I 11 IUI 1 5 i - ll Int-I I nr It IDBUII 3 gr I 11IIr-Ir'1r 11r rm 3 I -I- IIJLIUII r1 nnI-mtrm I 1 InmImnn I 3113 11 11 1 IJ ZIJIE Internet Erime Report CONTENTS 2016 Internet Crime Report 2016 INTERNET CRIME REPORT Table of Contents Introduction 3 About the Internet Crime Complaint Center 2 IC3 History 2 The IC3 Role in Combating Cyber Crime 3 Collection 3 Analysis 4 Public Awareness 4 Referrals 4 Supporting Law Enforcement 5 IC3 Database Remote Access 5 Testimonials from Law Enforcement Database Users 5 Successes 7 Prosecutions 7 Operation Wellspring OWS Initiative 8 Hot Topics for 2016 9 Business Email Compromise BEC 9 Ransomware 10 Tech Support Fraud 11 Extortion 13 2016 Overall Statistics 14 2016 Victims by Age Group 14 Top 20 Foreign Countries by Victim 15 Top 10 States by Number of Reported Victims 16 Top 10 States by Reported Victim Loss 16 2016 Crime Types 17 2016 Overall State Statistics 19 Appendix A Crime Type Definitions 23 Internet Crime Complaint Center Introduction Dear Reader The FBI is the lead federal agency for investigating cyber attacks by criminals overseas adversaries and terrorists With each passing day cyber intrusions are becoming more sophisticated dangerous and common We continue to transform and develop in order to address the persistent and evolving cyber threats we face The F I’s Internet rime omplaint enter I 3 provides the public with a trustworthy and convenient reporting mechanism to submit information concerning suspected Internet-facilitated criminal activity The I 3 also strengthens the F I’s partnerships with our law enforcement and industry partners The 2016 Internet rime Report highlights the I 3’s efforts in monitoring trending scams such as Business Email Compromise BEC ransomware tech support fraud and extortion In 2016 IC3 received a total of 298 728 complaints with reported losses in excess of $1 3 billion This past year the top three crime types reported by victims were non-payment and nondelivery personal data breach and payment scams The top three crime types by reported loss were BEC romance and confidence fraud and non-payment and non-delivery scams This year’s report features a section on the importance of law enforcement collaboration and partnerships with the private sector and Intelligence Community For example the FBI continues to expand Operation Wellspring OWS an initiative through which state and local law enforcement officers are embedded in and trained by FBI cyber task forces and serve as the primary case agents on Internet-facilitated criminal investigations Overall OWS task forces opened 37 investigations in 2016 and have worked 73 total investigations since OWS was launched in August 2013 We hope this report will assist you as we work in partnership to protect our nation and combat cyber threats Scott S Smith Assistant Director Cyber Division Federal Bureau of Investigation 2 2016 Internet Crime Report AbouttheInternetCrimeComplaintCenter The mission of the FBI is to protect the American people and uphold the Constitution of the United States The mission of the Internet Crime Complaint Center IC3 is to provide the public with a reliable and convenient reporting mechanism to submit information to the FBI concerning suspected Internet-facilitated criminal activity and to develop effective alliances with industry partners Information is analyzed and disseminated for investigative and intelligence purposes for law enforcement and public awareness In an effort to promote public awareness the IC3 produces this annual report to aggregate and highlight the data provided by the general public The quality of the data is directly attributable to the information ingested via the public interface www ic3 gov The IC3 attempts to standardize the data by categorizing each complaint based on the information provided The IC3 staff analyzes the data striving to identify trends relating to Internetfacilitated crimes and what those trends may represent in the coming year IC3 History In May 2000 the IC3 was established as a center to receive complaints of Internet crime There have been 3 762 348 complaints reported to the IC3 since its inception Over the last five years the IC3 received an average more than 280 000 complaints per year The complaints address a wide array of Internet scams affecting victims across the globe 1 1 Accessibility description Image includes yearly and aggregate data for complaints and losses over the years 2012 to 2016 Over that time period IC3 received a total of 1 408 849 complaints and a total reported loss of $4 63 billion Internet Crime Complaint Center The IC3 Role in Combating Cyber Crime WHAT WE DO Central Hub to Alert the Public Partner with Private Sector and with Local State Federal and International Agencies Victims Report Internet Crime to www ic3 gov Host Remote Access Database for all Law Enforcement via the F I’s LEEP2 website Increase Victim Reporting Via Outreach Collection Millions of people in the United States are victims of Internet crimes each year Detection is the cornerstone of determining the larger Internet crime picture However only an estimated 15 percent of the nation’s fraud victims report their crimes to law enforcement 3 This 15 percent figure is just a subset of the victims worldwide Victims are encouraged and often directed by law enforcement to file a complaint online at www ic3 gov Complainants are asked to document accurate and complete information 2 Federal Bureau of Investigation Law Enforcement Enterprise Portal LEEP https www fbi gov services cjis leep 3 The United States ttorney’s Office Western District of Washington Financial Crime Fraud Victims http www justice gov usao-wdwa victim-witness victim-info financial-fraud 3 4 2016 Internet Crime Report related to the Internet crime as well as any other relevant information necessary to support the complaint In addition to reporting the crime via www ic3 gov complainants should take steps to mitigate further loss Victims can take actions such as contacting banks credit card companies and or credit bureaus to block accounts freeze accounts dispute charges or attempt recovery of lost funds Victims should be diligent in reviewing credit reports to dispute any unauthorized transactions and should also consider credit monitoring services Analysis The IC3 is well positioned to be the central point for Internet crime victims to report and to alert the appropriate agencies of suspected criminal Internet activity The IC3 reviews and analyzes data submitted through its website and produces intelligence products to highlight emerging threats and new trends Public Awareness Public service announcements PSAs scam alerts and other publications outlining specific scams are posted to the www ic3 gov website As more people become aware of Internet crimes and the methods utilized to carry them out potential victims are equipped with a broader understanding of the dangers associated with Internet activity and are in a better position to avoid falling prey to schemes online Referrals IC3 Core Functions4 The IC3 aggregates related complaints to build referrals which are forwarded to local state federal and international law enforcement agencies for potential investigation If law enforcement conducts an investigation and determines a crime has been committed legal 4 Accessibility description image contains the IC3 logo against a digital background Core functions are listed in individual blocks mitigation complaint analysis deterrence investigation prosecution prevention and detection Internet Crime Complaint Center action may be brought against the perpetrator Each and every step is necessary to assist law enforcement in stopping Internet crime SupportingLawEnforcement IC3 Database Remote Access A remote search capability of the IC3 database is available to all sworn law enforcement through the F I’s Law Enforcement Enterprise Portal LEEP LEEP is a gateway providing law enforcement agencies intelligence groups and criminal justice entities access to beneficial resources These resources strengthen case development for investigators enhance information sharing between agencies and are accessible in one centralized location This web-based access provides users the ability to identify and aggregate victims and losses within a jurisdiction and to substantiate investigations The IC3 expanded the remote search capabilities of the IC3 database by granting users the ability to gather IC3 complaint statistics Users have the ability to run city state county and country reports and sort by crime type age and transactional information The user can also run overall crime type reports and sort by city state and country The report results can be returned as a PDF or exported to Excel This search capability allows users to better understand the scope of cyber crime in their area of jurisdiction and enhance cases Testimonials from Law Enforcement Database Users “I have published several reports based on trends that we were seeing since I was able to see the complaints There were numerous instances of the quick reporting providing us with an opportunity to quickly mitigate circumstances or begin investigations before evidence was lost Thanks for the great service …” FBI Portland “I had tremendous success using IC3 Without the availability and unlimited access to IC3 I would never have been able to identify the numerous suspects linked to a transnational criminal enterprise ” Weld County Colorado “The remote query is beneficial because it allows me to query potential leads and victim complaints outside of normal business hours 5 6 2016 Internet Crime Report “Since February 2014 I have been investigating an ongoing romance scam investigation Separate from following fraudulently obtained funds through subjects' bank accounts IC3 data has enabled me to quickly determine if these funds are derived from a potential victim or possible coconspirator In a number of instances victims making deposits into these accounts have filed complaints through IC3 The basic information provided by victims has given me general background information when conducting an interview IC3 data has also corroborated information developed during the course of this investigation ” Department of Homeland Security Wisconsin “IC3 has served as a centralized intake for Business Email Compromises BEC across the United States Boston Field Office reviews BEC complaints made to IC3 on a daily basis IC3 has made this process easy through its modifications to the complaint form this year The information is always up to the minute which is important in these types of schemes IC3 also proactively reaches out to the field when large BEC complaints involving recently wired funds are filed In one instance IC3 proactively reached out to the Boston Field Office to alert us to a $1 8 million wire Based on the early notification Boston was able to take the necessary steps to successfully recover the entire amount on behalf of the victim Lastly IC3 continues to be a steady source of intel on the BEC threat ” FBI Boston Internet Crime Complaint Center Successes Prosecutions Real Estate Rental Fraud FBI San Diego The IC3 provided multiple complaints with a monetary loss of $232 258 58 to FBI San Diego in March 2015 The complaints reported that Geoffrey Paul Moncrief was using properties listed on various vacation home rental websites to defraud victims of money on an average of $8 000 per person Subsequent investigation showed that Moncrief took full payment from multiple parties without delivering the real estate Moncrief was ultimately charged in San Diego Superior Court with 28 Counts of violating California Penal Code section 487 a Grand Theft Moncrief entered a guilty plea to 26 counts of and was sentenced in San Diego Superior Court to 365 days corrective custody three years of formal probation and restitution in the amount of $232 258 58 Wire Fraud FBI San Diego In February 2010 the IC3 provided multiple complaints to FBI San Diego reporting a monetary loss of $279 277 Complainants reported Christopher John Cozzie was selling pirated copies of infra-red imaging systems used in breast exams Cozzie marketed these infra-red systems to include hardware software and training at a cost of approximately $35 000 per system but he either never delivered or only partially delivered on the orders Cozzie was indicted on ten counts of Wire Fraud 18 U S C 1343 He entered a guilty plea to one count of wire fraud and was sentenced to six months corrective custody three years supervised release and restitution in the amount of $279 277 7 8 2016 Internet Crime Report Operation Wellspring OWS Initiative OWS builds the cyber investigative capability and capacity of the state and local law enforcement community Through close collaboration with local field offices IC3 helps state and local law enforcement partners identify and respond to malicious cyber activity Key Components  Serves as a national platform to receive develop and refer Internet-facilitated fraud complaints  Coordinates with FBI Cyber and Criminal components   Trains state and local law enforcement officers on cyber crime investigations Addresses Internet-facilitated criminal cases not meeting most federal investigative thresholds by utilizing Cyber Task Force CTF state and local officers CTFs The OWS Initiative was launched in August 2013 with the Salt Lake City CTF in partnership with the Utah Department of Public Safety OWS has expanded to 11 field offices Albany Buffalo Kansas City Knoxville Las Vegas New York City New Orleans Oklahoma City Phoenix Salt Lake City and San Diego Total OWS Opened Investigations The IC3 receives on average 800 complaints per day and OWS offers CTFs a consistent resource to identify Internet fraud subjects and victims located throughout the world Thirty-seven investigations were opened in 2016 Accomplishments included arrests disruptions and convictions Financial restitutions were made and criminals were sentenced Victim Complaints The IC3 provided 174 referrals to 11 CTFs based on 2 719 complaints The total victim loss associated with these complaints was approximately $14 4 million Internet Crime Complaint Center HotTopicsfor2016 Business Email Compromise BEC Business Email Compromise BEC is defined as a sophisticated scam targeting businesses working with foreign suppliers and or businesses who regularly perform wire transfer payments The Email Account Compromise EAC component of BEC targets individuals who perform wire transfer payments The techniques used in both the BEC and EAC scams have become increasingly similar prompting the IC3 to begin tracking these scams as a single crime type in 2017 The scam is carried out when a subject compromises legitimate business email accounts through social engineering or computer intrusion techniques to conduct unauthorized transfers of funds Most victims report using wire transfers as a common method of transferring funds for business purposes however some victims report using checks as a common method of payment The fraudsters will use the method most commonly associated with their victim’s normal business practices Fraudulent transfers have gone through accounts in many countries with a large majority traveling through Asia The scam began to evolve in 2013 when victims indicated the email accounts of Chief Executive Officers or Chief Financial Officers of targeted businesses were hacked or spoofed and wire payments were requested to be sent to fraudulent locations BEC EAC continued to evolve and in 2014 victim businesses reported having personal emails compromised and multiple fraudulent requests for payment sent to vendors identified from their contact list In 2015 victims reported being contacted by subjects posing as lawyers or law firms instructing them to make secret or time sensitive wire transfers BECs may not always be associated with a request for transfer of funds In 2016 the scam evolved to include the compromise of legitimate business email accounts and requests for Personally Identifiable Information PII or Wage and Tax Statement W-2 forms for employees The BEC EAC scam is linked to other forms of fraud including but not limited to romance lottery employment and rental scams The victims of these scams are usually U S based and may be recruited to illegally transfer money on behalf of others In 2016 the IC3 received 12 005 BEC EAC complaints with losses of over $360 million 9 10 2016 Internet Crime Report Ransomware Ransomware is a form of malware targeting both human and technical weaknesses in an effort to deny the availability of critical data and or systems Ransomware is frequently delivered through various vectors including phishing and Remote Desktop Protocol RDP RDP allows computers to connect to each other across a network In one scenario spear phishing emails are sent to end users resulting in the rapid encryption of sensitive files on a corporate network When the victim organization determines they are no longer able to access their data the cyber actor demands the payment of a ransom typically in virtual currency such as Bitcoin The actor will purportedly provide an avenue to the victim to regain access to their data Recent iterations target specific organizations and their employees making awareness and training a critical preventative measure In 2016 the IC3 received 2 673 complaints identified as ransomware with losses of over $2 4 million See footnote for accessibility description of image 5 5 Image depicts typical ransomware process Step One – Installation victim opens a malicious email or visits a compromised website Step Two – ontacts Server malware communicates with criminal’s server Step Three – Encryption malware encrypts victim’s files Step Four – Extortion Message on victim’s computer displays ransom amount to be paid via virtual currency Internet Crime Complaint Center Tech Support Fraud Tech support fraud occurs when the subject claims to be associated with a computer software or security company or even a cable or Internet company offering technical support to the victim Phony tech support companies utilize several different methods to contact or lure their victims This list is not all inclusive as the subjects are always varying their schemes 1 Cold call 2 Pop-up or locked screen 3 Search Engine Optimization The subject pays to have their company websites appear in the top of search results when a victim searches for technical support 4 URL Hijacking Typosquatting The subject relies on mistakes made by the victim when entering a URL which either causes an “error” or redirects to the subject’s website Once the phony tech support company or representative makes verbal contact with the victim the subject tries to convince the victim to provide remote access to their device Once the subject has control additional criminal activity occurs For example  The subject takes control of the victim’s device and or bank account and will not release control until the victim pays a ransom  The subject accesses computer files containing financial accounts passwords or personal data health records social security numbers etc  The subject intentionally installs viruses on the device  The subject threatens to destroy the victim’s computer or continues to call in a harassing manner A variation of the fraud where the subject contacts the victim offering a refund for tech support services previously rendered has increased The victim is convinced to allow the subject access to their device and to log onto their online bank account to process the refund The subject then has control of the victim’s device and bank account With this access the subject claims to have “mistakenly” refunded too much money to the victim’s accounts and requests the victim wire the difference back to the subject company In reality the subject transferred funds among the victim’s own accounts checking savings retirement etc to make it appear as though funds were deposited The victim wires money to the subject thereby suffering a loss and does not find out until later the “overpayment” was simply a shift of funds between the victim’s own accounts The refund and wiring process can occur multiple times thereby exacerbating the losses The IC3 has received thousands of tech support related fraud complaints Victims have lost millions of dollars to the perpetrators In 2016 the IC3 received 10 850 tech support fraud complaints with losses in excess of $7 8 million While the majority of tech support fraud 11 12 2016 Internet Crime Report victims are from the U S the fraud was reported by victims in 78 different countries The fraud affects victims of all ages however older victims are often the most vulnerable Internet Crime Complaint Center Extortion Extortion is defined as an incident when a cyber criminal demands something of value from a victim by threatening physical or financial harm or the release of sensitive data Extortion is often used in various schemes reported to the IC3 including Denial of Service attacks hitman schemes6 sextortion7 Government impersonation schemes loan schemes8 and high-profile data breaches9 Another tactic exploited in extortion schemes is the use of virtual currency as a payment mechanism Virtual currency provides the cyber criminal an additional layer of anonymity when perpetrating these schemes The IC3 continues to receive complaints regarding various extortion techniques In 2016 the IC3 received 17 146 extortion-related complaints with adjusted losses of over $15 million 6 Hitman Scheme Described as an email extortion in which a perpetrator sends a disturbing email threatening to kill a victim and or their family The email instructs the recipient to pay a fee to remain safe and avoid having the hit carried out 7 Sextortion Described as a situation in which someone threatens to distribute your private and sensitive material if you don’t provide them images of a sexual nature sexual favors or money 8 Loan Scheme Described as a situation in which perpetrators contact victims claiming to be a debt collector from a legitimate company instructing victims to pay fees in order to avoid legal consequences 9 High Profile Data Breach Sensitive protected or confidential data belonging to a well-known or established organization is copied transmitted viewed stolen or used by an individual unauthorized to do so 13 14 2016 Internet Crime Report 2016OverallStatistics IMPORTANT STATS Over 800 Approximately 280 000 Average Complaints Received Each Year Victim Losses in 2016 Average Complaints Received Per Day See footnote for accessibility description of image 10 2016VictimsbyAgeGroup Victims Range11 Age Under 20 20 - 29 30 - 39 40 - 49 50 - 59 Over 60 Total Count 10 004 46 266 54 670 51 394 49 208 55 043 Total Loss $6 698 742 $68 015 095 $190 095 752 $224 322 960 $298 145 628 $339 474 918 10 Image depicts several key statistics regarding complaints and victim loss A bar chart shows total number of complaints and overall victim loss for the years 2010 to 2016 For 2016 298 728 complaints were received with a total victim loss of $1 33 billion The total number of complaints received since the year 2000 is 3 762 348 IC3 receives approximately 280 000 complaints each year or more than 800 per day 11 Not all complaints include an associated age range—those without this info are excluded from this table Internet Crime Complaint Center Top20ForeignCountriesbyVictim Excluding the United States12 1 Canada 2 India 3 United Kingdom 4 Australia 5 France 12 3 772 2 188 1 509 936 568 6 Brazil 7 Mexico 8 China 9 Japan 10 Philippines 533 521 473 447 439 11 Germany 12 South Africa 13 Turkey 14 Spain 15 Hong Kong 350 337 286 229 223 16 United Arab Emirates 17 Malaysia 18 Singapore 19 Nigeria 20 New Zealand 202 193 192 188 187 Accessibility description image includes a world map with circles corresponding in size to the total number of reports received from specific countries The top twenty countries are included Specific stats for each country can be found in the text table immediately below the image 15 16 2016 Internet Crime Report Top10StatesbyNumberofReportedVictims 13 Top10StatesbyReportedVictimLoss 14 13 Accessibility description image depicts the United States with the top ten states based on reported victims highlighted These include California 39 547 Texas 21 441 New York 16 426 Florida 21 068 Illinois 9 177 Pennsylvania 8 265 Maryland 8 361 Virginia 8 068 Ohio 7 052 and Washington 6 874 14 Accessibility description image depicts the United States with the top ten states based on reported victim loss These include California $255 2M New York $106 2M Florida $88 8M Texas $77 1M Virginia $49 2M Illinois $32 9M Colorado $30 9M Pennsylvania $27 4M Washington $25 7M and Georgia $25 5M Internet Crime Complaint Center 2016CrimeTypes By VictimBy Count Bount Victim Count Crime Type Victims Crime Type Non-Payment Non-Delivery 81 029 Lottery Sweepstakes Personal Data Breach 27 573 Corporate Data Breach 419 Overpayment 25 716 Malware Scareware Phishing Vishing Smishing Pharming 19 465 Ransomware Employment 17 387 IPR Copyright and Counterfeit Extortion 17 146 Investment Identity Theft 16 878 Virus Harassment Threats of Violence 16 385 Crimes Against Children Credit Card Fraud 15 895 Civil Matter Advanced Fee 15 075 Denial of Service Confidence Fraud Romance 14 546 Re-shipping No Lead Value 13 794 Charity Other 12 619 Health Care Related Real Estate Rental 12 574 Terrorism Government Impersonation 12 344 Gambling BEC EAC 12 005 Hacktivist Tech Support 10 850 Misrepresentation 5 436 Descriptors Social Media Virtual Currency 18 712 1 904 Victims 4 231 3 403 2 783 2 673 2 572 2 197 1 498 1 230 1 070 979 893 437 369 295 137 113 These descriptors relate to the medium or tool used to facilitate the crime and are used by the IC3 for tracking purposes only They are available only after another crime type has been selected 17 18 2016 Internet Crime Report 2016CrimeTypesContinued By Victim Loss Crime Type BEC EAC Confidence Fraud Romance Loss $360 513 961 $219 807 760 Non-payment Non-Delivery Investment Corporate Data Breach $138 228 282 $123 407 997 $95 869 990 Other Advanced Fee Personal Data Breach Identity Theft Civil Matter 419 Overpayment Credit Card Fraud Real Estate Rental Employment $73 092 101 $60 484 573 $59 139 152 $58 917 398 $57 688 555 $56 004 836 $48 187 993 $47 875 765 $40 517 605 Phishing Vishing Smishing Phar ming Harassment Threats of Violence Lottery Sweepstakes Extortion Descriptors Social Media Virtual Currency $31 679 451 $22 005 655 $21 283 769 $15 811 837 $66 401 318 $28 302 365 Crime Type Misrepresentation Government Impersonation Denial of Service Tech Support IPR Copyright and Counterfeit Malware Scareware Ransomware Re-shipping Charity Virus Health Care Related Gambling Terrorism Crimes Against Children Hacktivist Loss $13 725 233 $12 278 714 No Lead Value $0 $11 213 566 $7 806 416 $6 829 467 $3 853 351 $2 431 261 $1 932 021 $1 660 452 $1 635 321 $995 659 $290 693 $219 935 $79 173 $55 500 These descriptors relate to the medium or tool used to facilitate the crime and are used by the IC3 for tracking purposes only They are available only after another crime type has been selected Internet Crime Complaint Center 2016OverallStateStatistics Count by Victim per State Rank 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 State California Texas Florida New York Illinois Maryland Pennsylvania Virginia Ohio Washington Colorado Georgia New Jersey North Carolina Michigan Arizona Massachusetts Tennessee Indiana Missouri Oregon Nevada Alabama Wisconsin South Carolina Minnesota Louisiana Kentucky Connecticut Victims 39 547 21 441 21 068 16 426 9 177 8 361 8 265 8 068 7 052 6 874 6 847 6 697 6 690 6 492 6 384 6 349 4 888 4 693 4 658 4 096 3 947 3 775 3 726 3 662 3 500 3 390 3 002 2 621 2 545 Rank 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 State Oklahoma Utah Kansas Arkansas New Mexico Iowa Mississippi Alaska West Virginia New Hampshire Idaho Hawaii Nebraska District of Columbia Maine Montana Puerto Rico Delaware Rhode Island Vermont Wyoming South Dakota North Dakota Guam U S Minor Outlying Islands Virgin Islands U S Northern Mariana Islands American Samoa Victims 2 455 2 295 1 963 1 853 1 702 1 560 1 467 1 259 1 153 1 126 1 120 1 055 1 028 938 770 744 709 703 663 440 432 376 350 50 42 42 15 10 Note This information is based on the total number of complaints from each state American Territories and the District of Columbia when the complainant provided state information 19 20 2016 Internet Crime Report 2016OverallStateStatistics Continued Loss by Victim per State Rank 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 State California New York Florida Texas Virginia Illinois Colorado Pennsylvania Washington Georgia New Jersey North Carolina Michigan Maryland Arizona Ohio Massachusetts Missouri Oklahoma Nevada Oregon Louisiana Minnesota Tennessee South Carolina Wisconsin Kentucky Indiana New Mexico Loss $255 181 657 $106 225 695 $88 841 178 $77 135 765 $49 175 677 $32 938 414 $30 893 224 $27 432 303 $25 728 634 $25 477 413 $24 500 833 $24 194 018 $24 174 754 $23 145 424 $20 567 423 $20 410 854 $20 324 110 $15 886 334 $15 412 650 $15 246 405 $13 767 261 $13 290 356 $12 634 057 $12 557 922 $10 860 131 $10 309 552 $9 381 342 $9 266 381 $8 701 654 Rank 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 State Arkansas Utah Alabama Kansas Connecticut Iowa Nebraska Idaho Mississippi New Hampshire Montana Hawaii West Virginia Alaska Puerto Rico District of Columbia Delaware Rhode Island Maine South Dakota Wyoming North Dakota Vermont Guam Virgin Islands U S U S Minor Outlying Islands Northern Mariana Islands American Samoa Loss $7 917 870 $7 304 226 $7 178 091 $7 011 898 $6 960 531 $5 013 079 $4 289 411 $4 174 839 $3 473 575 $3 171 083 $3 052 401 $2 924 323 $2 576 787 $2 276 799 $2 084 360 $1 921 649 $1 675 255 $1 570 612 $1 192 677 $933 723 $913 941 $859 856 $855 007 $676 443 $155 114 $59 066 $55 917 $300 Note This information is based on the total number of complaints from each state American Territories and the District of Columbia when the complainant provided state information Internet Crime Complaint Center 2016OverallStateStatistics Continued Count by Subject per State Rank 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 State California Texas Florida New York Illinois Georgia Maryland Washington Virginia Nebraska New Jersey Pennsylvania Ohio Arizona Michigan North Carolina Tennessee Nevada Colorado Massachusetts Missouri South Carolina District of Columbia Oklahoma Utah Indiana Alabama Delaware Oregon Subjects 15 240 11 309 8 528 7 636 3 841 3 614 3 241 2 779 2 603 2 444 2 439 2 433 2 414 2 226 2 178 2 074 1 814 1 748 1 628 1 443 1 384 1 374 1 360 1 283 1 262 1 246 1 226 1 149 1 109 Rank 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 State Minnesota Kansas Mississippi Louisiana Connecticut Kentucky Wisconsin Iowa Montana Arkansas New Mexico Idaho West Virginia Hawaii North Dakota New Hampshire Maine Alaska Rhode Island Vermont Puerto Rico South Dakota Wyoming U S Minor Outlying Islands Guam Virgin Islands U S Northern Mariana Islands American Samoa Subjects 1 084 1 079 1 021 919 794 777 774 565 547 532 406 346 312 296 287 250 240 215 200 186 163 146 138 18 14 10 3 2 Note This information is based on the total number of complaints from each state American Territories and the District of Columbia when the complainant provided state information 21 22 2016 Internet Crime Report 2016OverallStateStatistics Continued Subject Earnings per Destination State Rank 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 State California Texas Hawaii New York Florida Georgia Colorado Illinois Pennsylvania New Jersey Wisconsin Oregon Arizona Washington Virginia Oklahoma Ohio Missouri Maryland Michigan North Carolina Nevada Massachusetts Nebraska Minnesota Loss $74 917 042 $57 602 715 $50 893 790 $46 039 475 $38 158 286 $24 821 761 $17 735 623 $12 867 132 $12 557 106 $11 834 991 $10 726 136 $10 660 242 $10 440 842 $10 215 859 $9 940 731 $7 819 581 $7 651 776 $7 581 974 $7 442 627 $6 703 012 $6 314 756 $6 272 081 $6 119 164 $6 049 631 $6 018 709 Rank 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 26 Indiana $5 188 886 55 27 District of $5 143 770 Columbia Tennessee $4 860 522 South Carolina $4 589 415 28 29 Loss $4 258 587 $3 507 155 $3 322 074 $3 278 684 $2 681 761 $2 660 183 $2 616 821 $2 560 784 $2 428 942 $1 969 540 $1 850 003 $1 517 688 $1 347 658 $960 607 $793 537 $791 530 $518 573 $517 609 $484 082 $418 626 $263 594 $261 875 $227 168 $210 000 $65 723 56 State Alabama Connecticut Utah Louisiana Iowa Kentucky Kansas Delaware Mississippi Arkansas New Mexico Montana Idaho Rhode Island West Virginia North Dakota Maine Alaska New Hampshire South Dakota Vermont Wyoming Puerto Rico Guam U S Minor Outlying Islands Northern Mariana Islands Virgin Islands U S 57 American Samoa $0 $29 832 $18 181 Note This information is based on the total number of complaints from each state American Territories and the District of Columbia when the complainant provided state information Internet Crime Complaint Center AppendixA CrimeTypeDefinitions 419 Overpayment “419” is a term that refers to the section in Nigerian law associated with con artistry and fraud associated with solicitation from individuals requesting help in facilitating the transfer of money The sender offers a commission or share in the profits but will first ask that money be sent to pay for some of the costs associated with the transfer Overpayment An individual is sent a payment and instructed to keep a portion of the payment but send the rest on to another individual or business Advanced Fee An individual pays money to someone in anticipation of receiving something of greater in return but instead receives significantly less than expected or nothing Auction A fraudulent transaction or exchange that occurs in the context of an online auction site Business Email Compromise Email Account Compromise BEC is a scam targeting businesses not individuals working with foreign suppliers and or businesses regularly performing wire transfer payments EAC is a similar scam which targets individuals These sophisticated scams are carried out by fraudsters compromising email accounts through social engineering or computer intrusion techniques to conduct unauthorized transfer of funds Charity Using deception to get money from individuals believing they are making donations to legitimate charities and or charities representing victims of natural disasters shortly after the incident occurs Civil Matter Civil litigation generally includes all disputes formally submitted to a court about any subject in which one party is claimed to have committed a wrong but not a crime In general this is the legal process most people think of when the word lawsuit is used Confidence Fraud Romance An individual believes they are in a relationship family friendly or romantic and are tricked into sending money personal and financial information or items of value to the perpetrator or to launder money or items to assist the perpetrator This is basically the Grandparent's Scheme and any scheme in which the perpetrator preys on the complainant's heartstrings Corporate Data Breach A leak spill of business data which is released from a secure location to an untrusted environment A data breach within a corporation or business where sensitive protected or confidential data is copied transmitted viewed stolen or used by an individual unauthorized to do so 23 24 2016 Internet Crime Report Credit Card Credit card fraud is a wide-ranging term for theft and fraud committed using a credit card or any similar payment mechanism ACH EFT recurring charge etc as a fraudulent source of funds in a transaction Crimes Against Children Anything related to the exploitation of children including child abuse Criminal Forums A medium where criminals exchange ideas and protocols relating to intrusion Denial of Service An interruption of an authorized user's access to any system or network typically one caused with malicious intent Employment An individual believes they are legitimately employed and loses money or launders money items during the course of their employment Extortion Unlawful extraction of money or property through intimidation or undue exercise of authority It may include threats of physical harm criminal prosecution or public exposure Gambling Online gambling also known as Internet gambling and iGambling is a general term for gambling using the Internet Government Impersonation A government official is impersonated in an attempt to collect money Hacktivist A computer hacker whose activity is aimed at promoting a social or political cause Harassment Threats of Violence Harassment Utilizing false accusations or statements of fact as in defamation to intimidate Threats of Violence An expression of an intention to inflict pain injury or punishment which does not refer to the requirement of payment Health Care Related A scheme attempting to defraud private or government health care programs which usually involve health care providers companies or individuals Schemes may include offers for fake insurance cards health insurance market place assistance stolen health information or various other scams and or any scheme involving medications supplements weight loss products or diversion pill mill practices These scams are often initiated through spam email Internet advertisements links in forums social media and fraudulent websites IPR Copyright and Counterfeit The illegal theft and use of others’ ideas inventions and creative expressions—what's called intellectual property—everything from trade secrets and proprietary products and parts to movies music and software Internet Crime Complaint Center Identity Theft Account Takeover Identity Theft Someone steals and uses personal identifying information like a name or Social Security number without permission to commit fraud or other crimes or a fraudster obtains account information to perpetrate fraud on existing accounts Account Takeover Investment Deceptive practice that induces investors to make purchases on the basis of false information These scams usually offer the victims large returns with minimal risk Retirement 401K Ponzi Pyramid etc Lottery Sweepstakes An individual is contacted about winning a lottery sweepstakes they never entered Malware Scareware Software intended to damage or disable computers and computer systems Sometimes scare tactics are used by the perpetrators to solicit funds Misrepresentation Merchandise or services were purchased or contracted by individuals online for which the purchasers provided payment The goods or services received were of a measurably lesser quality or quantity than was described by the seller No Lead Value Incomplete complaints which do not allow a crime type to be determined Non-Payment Non-Delivery Goods and services are shipped and payment is never rendered non-payment Payment is sent and goods and services are never received non-delivery Other Other types of Internet Non-Internet fraud not listed Personal Data Breach A leak spill of personal data which is released from a secure location to an untrusted environment Also a security incident in which an individual's sensitive protected or confidential data is copied transmitted viewed stolen or used by an unauthorized individual Phishing Vishing Smishing Pharming The use of unsolicited email text messages and telephone calls purportedly from a legitimate company requesting personal financial and or login credentials Ransomware A type of malicious software designed to block access to a computer system until money is paid Re-shipping Individuals receive packages at their residence and subsequently repackage the merchandise for shipment usually abroad Real Estate Rental Loss of funds from a real estate investment or fraud involving rental or timeshare property 25 26 2016 Internet Crime Report Social Media A complaint alleging the use of social networking or social media Facebook Twitter Instagram chat rooms etc as a vector for fraud Social Media does not include dating sites Tech Support Attempts to gain access to a victim's electronic device by falsely claiming to offer tech support usually for a well-known company Scammer asks for remote access to the victim's device to clean-up viruses or malware or to facilitate a refund for prior support services Terrorism Violent acts intended to create fear terror are perpetrated for a religious political or ideological goal and deliberately target or disregard the safety of non-combatants Virus Code capable of copying itself and having a detrimental effect such as corrupting the system or destroying data Virtual Currency A complaint mentioning a form of virtual crypto currency Bitcoin Litecoin Potcoin etc